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Noticeboard

COVID-19 - Coronavirus

 

** Please DO NOT come to the surgery if you have any of the following symptoms:

  • Respiratory issues
  • Breathing problems
  • Coughing
  • Fever
  • Flu-like symptoms
  • Contact with anyone who has returned from foreign travel in the last 14 days
  • History of foreign travel in the last 14 days

If you are experiencing any of the above symptoms please contact the surgery on 028 2957 1203 for further help and advice or click on http://primarycare.hscni.net/general-medical-services-gms/coronavirus/

Rasharkin Health Centre will be closed on MONDAY, 13th JULY, 2020. Should you require URGENT medical attention/advice on this day please contact Dalriada Urgent Care on 028 2566 3500

NEW TEXTING SERVICE NOW AVAILABLE

If you do not wish to receive texts from us please let reception staff know so we can record it in your notes.

If you have updated your mobile number or wish to avail of this service please let reception know.

New Practice Boundary:

To provide the best care for our existing patients we have decided to  reduce our practice radius to 5.5 miles of the surgery.

We will only accept applications from new patients who live within this radius

Any existing patients who CHANGE address to a new address outside the radius will also be asked to re-register with a GP surgery closer to them.

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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