If you wish to see or speak with a Doctor, the Receptionist will ask you for your details and a short summary of your problem. This helps them to direct you to the right Health Care Professional. It also helps the Doctor to check which calls are most urgent. If you have an EMERGENCY please state this immediately you get through to a Receptionist. All requests for GP appointments are triaged first by the Doctor, the Doctor will make the decision whether or not you should have a face to face consultation.
Appointments for procedures or medicals may be scheduled. Patients requesting these types of appointments should make the receptionist aware so that the appropriate time is booked for the appointment.
- We expect patients to be seen within twenty minutes of their appointment time, and in the event of a delay we will offer an explanation.
- When a doctor is called away on an emergency we will inform the patients and give them an opportunity to book an alternative appointment, or if preferred, to be seen by another doctor.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We monitor the number of patients each month who Do Not Attend appointments in the health centre. We adhere to a strict DNA policy.